At least a 50 % deposit is required on ALL orders. Production will not begin and order is not considered final until a deposit is received. There are NO exceptions. All orders must be paid for in FULL prior to shipment. No orders will ship prior to Full payment. There are NO EXCEPTIONS!!!!!!
I appreciate every customer that I have, however, at this point, I do not have a choice. This policy is in effect immediately. And as I stated, there will be NO EXCEPTIONS!!!
Rush Charges: Orders received with less than 10 business days notice will incur a Minimum $25 rush charge. Orders with less than 5 business days notice will incur a minimum rush charge of $50. 3 business days or less there is a $75 rush charge. we will ship within 24 hours for a $100 rush charge. Our schedule is very tight. We strive to ship all orders on the 14th business day after the order is received. Please keep in mind business days are Monday thru Friday and exclude Holidays. For Orders that are submitted last minute and have to be placed ahead of other orders to be completed by the date requested will incur a rush charge. There will be no exceptions!
The customer is responsible for making sure that all words are spelled correctly when the order is placed. All orders must be placed in writing. Phone orders must be either emailed or faxed in. Words will be placed on sashes or other items EXACTLY as they are on the order. If a word is misspelled by KD Creations, LLC inadvertently, we will replace the product. Written complaint is required within 24 hours of receipt of goods. Goods must be returned, a replacement will be sent as quickly as possible. However, if it is misspelled on the order, the customer is responsible for paying for the item or items to be replaced. This includes, Towns, Countries, state names and ect..
Delays or expedited shipping charges that may be necessary, due to neglect of the above, in order to receive the products on time will be the responsibility of the customer.
Please copy this, place an X in the Blank below, type your name and or company name and send back to firstname.lastname@example.org with your order.
_____ I have read the above Policy set forth by KD Creations, LLC and acknowledge receipt of said policy. I agree to follow said policy and understand that failure to do so may result in delay of shipping and or receiving my products.
A $30 returned check fee will be charged on all insuffecient checks. any charge backs will also incur a $30 fee per charge back and credit cards will no longer be accepted for the acct. out of state checks are no longer accepted.